Questions, answered honestly

New accounts are reviewed by an administrator before they can study. Verify your email first; you will get an email and an in-app notification as soon as your account is approved.

Check your spam folder, then use “Resend email” on the verification page. Links expire after 24 hours. If it still does not arrive, contact support.

Go to Settings → Danger zone and submit a deletion request. An administrator processes the request; your data is removed once it is completed.

Every approved account includes the free plan. The levels it covers are listed on the Pricing page. Your progress is always kept, whichever plan you use.

Online payment is not connected yet. Request a plan from Subscription & access; an administrator will contact you with payment instructions and activates the plan once the payment has been verified.

Levels from the expired plan are locked again, but nothing is deleted. Renewing restores access to all of your progress.

Cards use spaced repetition. Rate each card honestly — Again, Hard, Good or Easy — and the next review is scheduled for when you are about to forget it.

Each item shows its review status. Sample content that has not yet been checked by a qualified reviewer is labelled as such.

No. Mock exams report raw practice scores only. Official JLPT results use scaled scoring that cannot be reproduced; treat our readiness labels as an estimate.

No. The JLPT has not published official lists since 2010. Our level lists are based on commonly used study references and are labelled as unofficial.